Consumer Guarantees

 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only instead of a refund.

 Under the consumer guarantees, you are not entitled to a repair, replacement or refund if:

  • you simply changed your mind, found the product cheaper somewhere else, or decided you didn't like the purchase or had no use for it. However, please check ‘Change of mind returns’ section below to see if it applies to you.
  • the problem with the product was caused by improper, misuse or neglect.
  • you knew of or were made aware of the problem with the product before you purchased it (but you may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to you before you decided to purchase).
  • you asked for a service to be done in a particular way against the advice of Stag Sports.

Faulty product returns

  • At Stag Sports, we aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us no later than 48 hours so we can guide you through the returns process and help resolve the problem as swiftly as possible. 
  • To assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the goods.
  • If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate. 
  • If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possible) the product or refund the price of the product to your original payment method.
  • If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your cost.
  • It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.

Change of mind returns

We strongly recommend you check relevant size guides prior to making your purchase to avoid any disappointment by ordering incorrect sizes and having to pay any additional costs for returns or exchanges.

  • At Stag Sports, you have 30 days to return your item (some exclusions apply) for a store credit or exchange (subject to availability) if it is returned in a saleable condition with original proof of purchase and other applicable conditions are met.
  • For any item to be considered in a saleable condition, it must be:
    • in its original packaging, including any instruction manuals and all accessories; and
    • unworn, unused, unassembled, in its original condition and in case of clothing, with the original ticketing and hygiene sticker (where applicable); and
    • intact and in its original plastic wrapping securing the product closed.
  • All applicable shipping costs are non-refundable.
  • If selected exchange item differs in value than the original item, you may either need to pay extra amount in case it costs more than the original item or receive store credit if it is cheaper than the original item less any shipping costs.
  • All gift cards, vouchers or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned gift card, voucher, bonus or bundled item or utilised portion of any gift card or voucher will be deducted from any store credit.

Please note we will not be able to process any store credits or ship out the new item, until the original item has been received and assessed as acceptable for return by Stag Sports.

Stag Sports cannot be held liable for any products that it does not receive, or that it receives which are broken or damaged during handling or transportation of the product sent back by the customer.

Exclusions from change of mind returns

We recommend you choose carefully as we do not offer returns for change of mind on the below exclusions, unless they are subject to Australian Consumer Law and any other applicable law.

  • Any items returned after 30 days of original purchase.
  • Goods not returned in their original and saleable condition, are damaged, or missing parts.
  • Any item purchased were either on sale or clearance.
  • All shipping costs related to the original as well as return or exchange items, including any attempted delivery, or any other reason for that matter are excluded.
  • Due to hygiene standards, clothing items such as compressions, socks, abdominal guards and abdominal briefs are excluded.
  • Any custom made orders including clothing or newly purchased cricket bats once they are prepared either by knocking in or undergoing match ready and/or engraving service.
  • For all purchases made through Buy Now Pay Later (BNPL) facilities, any applicable merchant fee is non-refundable.
  • Gift vouchers are not refundable and redeemable for cash.
  • At our sole discretion, on rare occasions applicable card transaction fees may not be refunded.